Report Identity Theft

What to do if you suspect your identity has been stolen

Identity theft can happen to anyone.

Here's what to do if it happens to you.

If you suspect your identity has been stolen, it's important to act quickly. Phone numbers and links are provided here to help you begin the process of reclaiming control of your accounts.

1. Contact us. Call us at 1-800-660-3258 during business hours and we will alert our Security Department.

2. Contact other creditors.This may include credit cards, phone companies, banks, and other lenders. Close any accounts that have been breached, and reopen them mwith new account numbers and passwords. Never use your social security number as a username or password.

3. File a police report. Contact your local police department if you suspect your personal information is stolen. A police report may lend credibility to your case when dealing with creditors, who may require proof of criminal activity.

4. File a report with the Federal Trade Commission. Call the FTC hotline at 1-877-ID THEFT (1-877-438-4338) to speak with a trained identity theft counselor.

5. Contact the major credit bureaus. Request they place a short or long-term fraud alert on your credit file. This alert requires creditors to verify your identity before opening any new accounts in your name, or changing any existing accounts. Use the links above, or call them at 1-800-685-111 (Equifax), 1-888-397-3742 (Experian), and 1-800-916-8800 (Transunion).

6. Contact any other agencies as appropriate.

  • Postal inspection service. If you believe your mail was stolen or redirected, contact the United States Postal Inspection Service at 1-877-876-2455 or use the link below.
  • Social Security Fraud Hotline. Call 1-800-269-0271 if you suspect someone is using your social security number for fraudulent purposes.
  • Department of Motor Vehicles: If you believe someone is trying to get a driver's license or ID card using your name and information, call your local DMV.

7. Review all accounts. Take extra time to review all your accounts and statements. Immediately report any discrepancies.