Contact Us

Fast, friendly assistance is yours for the asking.

It's easy to get in touch:

  • Key telephone numbers
  • Email and postal addresses
  • Online contact form

Let us know what you need. We'll get right on it.

Give us a call. Drop us a line. Or just walk right into one of our many branches. At NorthCountry, we're here to answer your questions, listen to your suggestions and help make things right.

Phone:  Call us at 800-660-3258 (Between 8 a.m. and 5:30 p.m. weekdays and from 9 a.m. to 1 p.m. Saturdays)

Call-24: Our automated phone teller is available round-the-clock to answer many account questions. Just dial 800-4CALL-24.

Email: Send us a message at [email protected]. For your security, please do not include your account number, social security number, or other sensitive information. If private information is needed, you can message us securely by logging into digital banking and opening a chat.

Lost/Stolen Cards: If your debit or credit card goes missing, please report it immediately. You can also turn off your lost debit or credit card within digital banking. Call us toll-free at 1 800 660-3258 during regular business hours. For help after hours:

Lost debit card (United States): 1 866 642-6101

Lost credit card (United States): 1 866 606-2608

Lost debit/credit card (TDD): 1 800 221-7728

Lost debit/credit card (international): Call collect  1 727 299-2449

Postal Mail

  • Regular delivery: PO Box 64709, Burlington, VT 05406
  • Overnight items: 69 Swift Street, South Burlington, VT 05403

Web Chat: Chat with us from 8 a.m. to 5:30 p.m. on regular business days and from 9 a.m. to 1 p.m. Saturdays. Our Contact Center Representatives are happy to discuss your accounts. For a secure connection, access your account from within digital banking, and open a chat from there.

In-Person Visits: Visit any branch in our network. See our locations page for the hours of operation and services offered at each location.

Or you can use this simple form to get in touch with us. For your security, please don't include any sensitive personal or financial information.

Contact Us

  • First Name is a required field
  • Last Name is a required field
  • Email Address is a required field
  • Re-enter Email Address is a required field
  • Email address does not match
    • Are you a current member of NorthCountry? is a required field
    • How can we help you? is a required field
    • reCAPTCHA is a required field