Contact Us

Fast, friendly assistance is yours for the asking.

It's easy to get in touch:

  • Key telephone numbers
  • Email and postal addresses
  • Web chat

Let us know what you need. We'll get right on it.

Give us a call. Drop us a line. Or just walk right into one of our many branches. At NorthCountry, we're here to answer your questions, listen to your suggestions and help make things right.

Phone:  Call us at 800-660-3258 (Between 8 a.m. and 5:30 p.m. weekdays and from 9 a.m. to 1 p.m. Saturdays)

Call-24: Our automated phone teller is available round-the-clock to answer many account questions. Just dial 800-4CALL-24.

Email: Send us a message at [email protected]. For your security, please do not include your account number, social security number, or other sensitive information. If private information is needed, you can message us securely by logging into digital banking and opening a chat.

Report a lost or stolen card after hours

If your debit or credit card goes missing, turn it off within digital banking and call us. For help after hours: 

Debit card (United States): 1 866 642-6101

Credit card (United States): 1 866 606-2608

TDD for debit and credit cards: 1 800 221-7728

International phone number for debit and credit cards: Call collect  1 727 299-2449

Press Inquiries

Would you like to contact us about a news story? Send a message to [email protected].

Postal Mail

  • Regular delivery: PO Box 64709, Burlington, VT 05406
  • Overnight items: 69 Swift Street, South Burlington, VT 05403

Web Chat: Chat with us from 8 a.m. to 5:30 p.m. on regular business days and from 9 a.m. to 1 p.m. Saturdays. Our Contact Center Representatives are happy to discuss your accounts. For a secure connection, access your account from within digital banking, and open a chat from there.

In-Person Visits: Visit any branch in our network. See our locations page for the hours of operation and services offered at each location.

Or you can use this simple form to get in touch with us. For your security, please don't include any sensitive personal or financial information.