Contact Us

Our members are our main priority and we’re here to help! If you have any questions, concerns, or just need a friendly face then feel free to stop in, call, email, or chat us. Our Contact Center and Branch Staff are available during regular business hours to answer your questions and help with your account.


Call us between 8:00am and 5:30pm weekdays and 9:00am to 1:00pm Saturdays at (800) 660-3258.


The Call-24 automated phone teller is available to answer your most common questions at the push of a button. Dial (800) 4CALL-24.


Email us at, but please never include important information about your account or any other information of a sensitive nature. If information is required, please use our secure online chat service, or email us and we’ll help you register for our confidential email service.

Lost/Stolen Card (After Hours)

Debit card: (800) 528-2273

Credit card: (800) 234-5354

Please call the Contact Center at (800) 660-3258 during regular business hours.


PO Box 64709, Burlington, VT 05406

For overnighting items, please use 69 Swift Street, South Burlington, VT 05403

Web Chat

From 8:00am to 5:30pm on regular business days and Saturday 9am to 1pm, use your computer keyboard to chat with a Contact Center Representative over a secure connection. Open a chat window Here.


We offer twelve conveniently located branches for your visit. Please see their hours of operation and services offered Here.

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