In 1950, the employees of General Electric in Burlington, Vermont organized a credit union where they could lend to and borrow from one another at rates better than those offered by commercial banks. Over time, that little financial cooperative has grown into one of Vermont’s largest and most innovative credit unions, and our commitment to providing people with the best possible value and experience has stayed true.
Near the end of 2001, we opened our doors to anyone in the community and expanded our commitment to include support for the non-profits that make Vermont a better place to live, work, learn, and play. Our employees are provided paid time off to volunteer at their favorite organizations, and funds are set aside each year for college scholarships, community events, and causes ranging from homelessness and disease prevention to hunger and animal welfare.
In an industry where success often seems to be measured solely by a company’s bottom line, we use data from two international outside organizations to gauge the satisfaction levels of our members and employees. These measures allow us to accurately identify in which areas we’re doing well, and where we can improve. Specifically, our strategic plan states we will achieve and maintain a:
Overall Satisfaction Score
It is our goal to provide a world class experience to each of our members. The credit union has partnered with Member Loyalty Group, and uses the Overall Satisfaction Score to measure our success and member satisfaction.
As of December 2017, our average score was a 9.49 out of 10.
When you open an account with us or perform a transaction, you may receive a short survey regarding your satisfaction with the service you received. The survey may come to you electronically or through the mail. If you receive the survey, please take a few seconds to respond and let us know how we did. Your feedback helps us identify where we're doing well, as well as opportunities for improvement.
Gallup Q12 Overall Score of 4.4 (top 3% of employers worldwide) or Higher
Engaged employees provide the best service. Gallup’s annual employee survey poses 12 questions designed to gauge employee engagement.
(NorthCountry's Q12 overall score for 2017: 4.37)
Want to know more about us? We’ve included information below that you might find interesting, or stop by any of our branches for a visit. Now that you know our story, we would love to hear yours!
The credit union holds its Board of Directors election and annual meeting in the spring. This event is open to the community and typically includes lunch and a fabulous guest speaker. Previous speakers have included Amy Van Dyken-Rouen, Jennifer Lim, and Matthew Luhn. Stay tuned for more details in Spring of 2018!
Board of Directors
The following members volunteer their time and knowledge by serving terms on the credit union’s Board of Directors:
Kathy Sweeten, Chair
Kathy has served on the Board of Directors since 2005. Kathy is the CEO of the Northwestern Vermont Board of Realtors. Kathy received her Bachelor’s in Arts from Saint Michael’s College in 1977. During her free time, she enjoys rug hooking and traveling to new places.
Rachel Allard, Vice Chair
Rachel has served on the Board of Directors since 2014. Rachel currently works as the Vice President of Operations at Union Street Media. Rachel has her Bachelors in Communication from Boston University College of Communication. During her free time, she enjoys reading, traveling, and skiing.
Steve Kirby, Treasurer
Steve has served on the Board of Directors since 2012. Steve is a retired General Dynamics employee. Steve is currently self-employed as a project management consultant. Steve has his Bachelors in Chemistry from the University of Vermont. Steve previously served more than 30 years as a Supervisory Committee member. During his free time, he enjoys hunting and competitive shooting sports.
Frank Thompson, Secretary
Frank has served on the Board of Directors since 1999. Frank is a Licensed Master Plumber and Certified Gas Fitter in Vermont and New Hampshire. Frank has worked as a Project Manager for New England Air Systems for the past twenty-nine years. Frank is retired the US Navy reserve. During his time in the Armed Forces of the United States he was deployed to Iraq, Afghanistan and South Korea. Frank is also Past President of the Vermont Association of Plumbing and Heating Contractors. During his free time, Frank and his wife Elaine spend the free working on their 1910 Victorian and flower gardens at their home in Barre, Vermont.
Francis Taginski, Director
Francis has served on the Board of Directors since 2014. Francis has worked at various Vermont communities as a Town Manager. Francis dedicates his time volunteering for the Vermont Symphony, Vermont City Marathon, Fletcher Library and Charity golf. During his free time, he enjoys fishing, golfing and historical research.
Emily Peden, Director
Emily has served on the Board of Directors since 2016. Emily is currently a Project Manager for MyWebGrocer, Inc. and has extensive experience with finance, system integration and implementation and technical procedures. Emily has her Bachelors in Arts from Smith College. During her free time, she enjoys being outdoors (in all seasons!), baking and spending time with her family.
Patricia Leduc, Director
Patricia has served on the Board of Directors since 2016. Patricia has been in real estate related fields for over 30 years, including real estate sales; commercial and residential finance; and insurance, and she has owned several small businesses. She is a licensed Realtor and a real estate broker with William Raveis Real Estate in St. Johnsbury.
Patricia earned a Bachelor of Science in Business Administration at Lyndon State College/Northern Vermont University with a Minor in Marketing, and Concentrations in Real Estate and Entrepreneurship from Southwestern College. She is a member of the National Association of Realtors, the Vermont Realtors Association, the National Association of Professional Women, and the National Association of Women Business Owners.
Patricia has traveled widely as part of a career military family, living abroad as well as in several states. She moved to Vermont in 2004, and with her husband, Mike, a native Vermonter and master craftsman, enjoys renovating their home in Lyndonville, gardening, spending time with family, and enjoying the Northeast Kingdom of Vermont.
David Cannamela, Director
David has served on the Board of Directors since 2015. He also served on the Supervisory Committee from 2012-2015; including Chairing the committee during that time. David is currently an Executive Director for The Francis Foundation, Inc. David’s work experience includes human resources, managing non-profit agencies and compliance and operational risk. David has a Master’s degree in Non-Profit Administration and a Bachelors in Sociology from Castleton State College. During his free time, David enjoys gardening, hiking, and spending time with the family.
Beth Chenette, Director
Beth joined the NCFCU Board in 2017 following the merger with Granite Hills Credit Union, where she was a member of the Board of Directors and a longtime volunteer. Beth is the Director of Digital Channel Management at National Life Group and has more than 20 years of experience in corporate communications, web strategy and management, and digital marketing.
Active in the community, she currently serves as a public member of the Vermont Board of Architects, a governor-appointed position overseeing licensing and supervision for the Office of Professional Regulation. Beth is a former board member and marketing committee chair of Green Mountain United Way, and is a past volunteer for Central Vermont Home Health & Hospice.
Beth holds an A.S. in public relations and communications and a B.S. in business management from Champlain College, and a MBA with a concentration in organizational leadership from Ashford University. She has also earned several insurance industry professional designations. During her free time, she enjoys traveling, live music and snowboarding.
Charles Roumas, Director
Charles J Roumas has rejoined our board in 2017 after a short hiatus. He had served for 6+ years prior, including several as Chairman. Charles is a retired American Express executive, and a former Director of the Amex Bank of Canada. Until recently, he was a 10+ year resident of Monkton in Addison County. A graduate of The Wharton School at the University of Pennsylvania in accounting and organizational management, Charles brings private and public sector experience, most recently as a Town Treasurer, a Justice of the Peace, a Sewer Commissioner and his proudest involvement-- as a former director and fund-raiser for Vermont's largest special needs therapeutic horseback riding program, CHAMP (Champlain Adaptive Mounted Program).
NorthCountry is one of Vermont's top ten employers*, and ranks among the top 4% of employers worldwide for employee engagement. We offer a variety of career opportunities, room for advancement, and a positive work environment. But don't just take our word for it! Here's a sample of feedback shared in an anonymous employee survey:
"Ample opportunity for advancement and career planning along with a relaxed corporate culture focused on an enjoyable work and member experience."
"Community, kind co-workers, excellent benefits."
"I feel valued. Management knows who I am and what I do here."
"NorthCountry has an open door policy which makes it easy to approach management. They allow employees to voice their opinion whether it's good or bad. I am comfortable speaking with every level of management. They have a generous time off policy and benefits package."
"They are flexible and supportive. It feels like a big group of friends working together to help other people."
- Paid time off
- Paid holidays
- Medical, dental and vision insurance
- Life and Disability insurance
- 401(k) with employer matching
- Employee training
- Wellness program
Interested in joining our team? Search for and apply to jobs with NorthCountry Here.
*Vermont Business Magazine, 2017
Robert (Bob) Morgan is the Chief Executive Officer of NorthCountry Federal Credit Union. He was born and raised in New Hartford, New York, and later moved to Vermont where he earned his Bachelor’s Degree in history and Masters of Business Administration in 1998 from the University of Vermont. Bob began his banking career while in graduate school as an intern for five hours a week at Vermont Development Credit Union (VDCU). After graduating, he continued working at VDCU in various capacities including lending manager and chief operating officer until March 2000.
In March 2000, Bob accepted a branch manager position at in South Burlington and was promoted to Vice President, Lending and Administration in August 2001. In August 2008, he was promoted to Executive Vice President. During this time, he developed and refined lending programs, launched a business lending program, obtained down payment assistance grants for people to purchase homes, and collaborated with local non-profits to create an easy financial solution for people of modest means who encounter emergency financing needs.
In March 2012, Bob was promoted to the role of Chief Executive Officer. The outgoing President/CEO, John Benoit, praised Bob Morgan as an innovator, a problem solver, and a qualified leader.
Bob has served on the Association of Vermont Credit Union’s (AVCU) Board of Directors for seven years, serving as the Chair of the AVCU’s Social Responsibility Committee, Annual Meeting Committee and Audit and Government Relations Committee. He participated in innovation program from 2008-2010 and now serves on Filene’s CEO Research Council. The Filene Research Institute is a nonprofit, independent, “think tank” for the credit union and consumer finance industry.
When he is not managing his many duties and staff at NorthCountry, Bob serves as Vice Chair on the Board of the Greater Burlington YMCA in Burlington, VT and is a volunteer coach for youth baseball and basketball. He lives in Essex Junction, Vermont with his wife and three children.
We welcome the opportunity to learn more about non-profit organizations that make northern Vermont a better place for all of us. If you would like to know more about our parameters for giving and submit a request, please print out the Application Form and return it to our NorthCountry Cares Committee, which meets monthly.
We like to stay very active in our communities by sponsoring, attending, and hosting different family-friendly events. To see us in action, make sure to check our Facebook Page where we post announcements for upcoming NorthCountry sponsored events as well as pictures from past events.
If you would like your non-profit organization to be considered for NorthCountry's Twice as Nice program, please contact us.
This quarter, we're featuring the Vermont Family Network!
NorthCountry’s “Can-Do” core values are the tenets that underlie every transaction, interaction, and decision – internally and externally.
Our training and mentoring ensure employees at all levels understand our corporate expectations, reflect superb judgment, and are empowered to do the right thing.
Our success is built on mutually beneficial relationships with our stakeholder groups and our reputation as a reliable, trusted provider of quality service, respect, and community support.
We provide and create convenient, affordable solutions that improve people’s lives and help them achieve their financial and life goals.
Our strategic plan aspires to provide a positive meaningful impact on our four stakeholder groups – our members, our community, our employees, and our volunteers. We will accomplish this through:
- Acquisition: Support growth by attracting new stakeholders to the credit union
- Development: Build quality relationships with the credit union’s stakeholders
- Experience: Provide the credit union’s stakeholders with a world-class experience
Best Places to Work in Vermont
NorthCountry was recently named as one of the 2018 Best Places to Work in Vermont! The twelth annual list was created by Vermont Business Magazine, the Vermont Department of Commerce and Community Development, the Vermont Department of Labor, the Society for Human Resource Management (SHRM) - Vermont State Council and Best Companies Group.
The statewide survey and awards program is designed to identify, recognize, and honor the best places of employment in Vermont, benefiting the state's economy, its workforce, and businesses. The 2018 Best Places to Work in Vermont list is made up of 50 companies ranked into small to medium and large employer categories.
NorthCountry is excited to find out our ranking in the medium businesses category at an awards presentation in March!
Wall Street Journal Recognition
High-cost payday loans are no fun, so many U.S. employers have been working with financial institutions, like credit unions, to offer small personal loans to employees - with much lower interest rates. The Wall Street Journal wrote a detailed article about these worker-friendly income advance loans: “Part of what credit unions are founded to do is to provide small loans to people of limited means,” said Jeff Smith, NorthCountry’s director of credit administration, which works with over 30 employers in Vermont with a combined 4,700 employees. “We are breaking even with this program. It certainly achieves part of what we are founded to do.” Read the full article Here.
2017 Times Argust Best of the Best
NorthCountry has been recognized in the 2017 Times Argus Best of the Best – Reader’s Choice Award!
Our East Montpelier branch won First Place in the “Customer Service’ category, and we were also the Runner Up in three categories: "Bank", "Best Place to Work", and "Credit Union". And we won top prize for top Banker! From the write up: "… North Country Credit Union can tout it has best Customer Service. The top Banker goes to Sarah Wedding, also of North Country." Congratulations to everyone in our branches and the Central Vermont Community!
Welcome, Granite Hills!
We are so happy to have you join our financial family at NorthCountry! We are confident you will receive world-class service from our team of professional, customer-focused staff. We are here to help you with any questions you may have – don’t hesitate to contact us at (800) 660-3258.
Governor's Excellence in Worksite Wellness Award
Each year, the Vermont Department of Health, together with the Governor's Council on Physical Fitness and Sports, recognizes Vermont employers which promote a work environment that encourages and enables employees to improve overall health.
NorthCountry has been selected to receive the 2016 Governor's Excellence in Worksite Wellness Award! We have been working very hard to promote wellness within our workplace to keep our staff happy and healthy.
Best Places to Work in Vermont
NorthCountry was recently named as one of the 2017 Best Places to Work in Vermont! The eleventh annual list was created by Vermont Business Magazine, the Vermont Chamber of Commerce, the Vermont Department of Economic Development, the Vermont Department of Labor, the Society for Human Resource Management (SHRM) - Vermont State Council and Best Companies Group.
The statewide survey and awards program is designed to identify, recognize, and honor the best places of employment in Vermont, benefiting the state's economy, its workforce, and businesses. The 2017 Best Places to Work in Vermont list is made up of 45 companies ranked into small to medium and large employer categories. NorthCountry is proud and honored to announce we ranked #7 in the small to medium category!