Our Story

In 1950, the employees of General Electric in Burlington, Vermont organized a credit union where they could lend to and borrow from one another at rates better than those offered by commercial banks. Over time, that little financial cooperative has grown into one of Vermont’s largest and most innovative credit unions, and our commitment to providing people with the best possible value and experience has stayed true.

Near the end of 2001, we opened our doors to anyone in the community and expanded our commitment to include support for the non-profits that make Vermont a better place to live, work, learn, and play. Our employees are provided paid time off to volunteer at their favorite organizations, and funds are set aside each year for college scholarships, community events, and causes ranging from homelessness and disease prevention to hunger and animal welfare.

In an industry where success often seems to be measured solely by a company’s bottom line, we use data from two international outside organizations to gauge the satisfaction levels of our members and employees. These measures allow us to accurately identify in which areas we’re doing well, and where we can improve. Specifically, our strategic plan states we will achieve and maintain a:

Net Promoter Score (NPS) of 81 or Higher

The credit union uses the Net Promoter System to measure member satisfaction. Companies that provide world-class service routinely earn an NPS of 81.

(NorthCountry’s NPS as of June 2016: 71)

Gallup Q12 Overall Score of 4.4 (top 3% of employers worldwide) or Higher

Engaged employees provide the best service. Gallup’s annual employee survey poses 12 questions designed to gauge employee engagement.

(NorthCountry’s Q12 overall score for 2016: 4.32)

Want to know more about us? We’ve included information below that you might find interesting, or stop by any of our branches for a visit. Now that you know our story, we would love to hear yours!

Community Service Awards 2017

To reward young people who have worked hard to make significant positive impacts in their community, we are pleased to offer the annual NorthCountry Community Service Award to be given up to 50 eligible graduating seniors each year. The award recipient receives $300, and $200 for their charity* of choice.

Do you know of or are a young person who would be a perfect applicant? Please review This Document for eligibility and requirement details.

Apply now! Requests must be received by March 31, 2017!

*NorthCountry Federal Credit Union does not contribute to labor, for-profit, religious, political, or advocacy groups. Private education, daycares, individuals, and organizations with missions that conflict with corporate guidelines are also ineligible.

Annual Meeting

The credit union holds its Board of Directors election and annual meeting in the spring. This event is open to the community. If you would like to attend, please contact us early to reserve your seat. Space is limited.

Matthew Luhn, one of the original story creators at Pixar, will be the featured guest speaker. With over 20 years' experience creating and developing dozens of films, TV shows, and video games, Matthew knows what it takes to create memorable stories with enduring characters. Hear his insights on storytelling in business, creative inspiration in the workplace, and branding.

Register Here

Annual Report

Board of Directors

The following members volunteer their time and knowledge by serving terms on the credit union’s Board of Directors:

Kathy Sweeten, Chair
Rachel Allard, Vice Chair
Steve Kirby, Treasurer
Frank Thompson, Secretary
Francis Taginski
Emily Peden
Patricia Leduc
Thomas Critz
David Cannamela


Want to join the team? NorthCountry ranks among the top businesses worldwide for employee satisfaction. We offer a variety of career opportunities and typically promote from within. Benefits include:

  • Paid time off
  • Paid holidays
  • Medical, dental and vision insurance
  • Life and Disability insurance
  • 401(k) with employer matching
  • Employee training
  • Wellness program

Email your resume to hr@northcountry.org or Submit an Application


We welcome the opportunity to learn more about non-profit organizations that make northern Vermont a better place for all of us. If you would like to know more about our parameters for giving and submit a request, please print out the Application Form and return it to our NorthCountry Cares Committee, which meets monthly.

Core Values

NorthCountry’s “Can-Do” core values are the tenets that underlie every transaction, interaction, and decision – internally and externally.


Our training and mentoring ensure employees at all levels understand our corporate expectations, reflect superb judgment, and are empowered to do the right thing.


Our success is built on mutually beneficial relationships with our stakeholder groups and our reputation as a reliable, trusted provider of quality service, respect, and community support.


We provide and create convenient, affordable solutions that improve people’s lives and help them achieve their financial and life goals.

Strategic Plan

Our strategic plan aspires to provide a positive meaningful impact on our four stakeholder groups – our members, our community, our employees, and our volunteers. We will accomplish this through:

  • Acquisition: Support growth by attracting new stakeholders to the credit union
  • Development: Build quality relationships with the credit union’s stakeholders
  • Experience: Provide the credit union’s stakeholders with a world-class experience

News and Press

Governor's Excellence in Worksite Wellness Award

Each year, the Vermont Department of Health, together with the Governor's Council on Physical Fitness and Sports, recognizes Vermont employers which promote a work environment that encourages and enables employees to improve overall health.

NorthCountry has been selected to receive the 2016 Governor's Excellence in Worksite Wellness Award! We have been working very hard to promote wellness within our workplace to keep our staff happy and healthy.

Best Places to Work in Vermont

NorthCountry was recently named as one of the 2017 Best Places to Work in Vermont! The eleventh annual list was created by Vermont Business Magazine, the Vermont Chamber of Commerce, the Vermont Department of Economic Development, the Vermont Department of Labor, the Society for Human Resource Management (SHRM) - Vermont State Council and Best Companies Group.

The statewide survey and awards program is designed to identify, recognize, and honor the best places of employment in Vermont, benefiting the state's economy, its workforce, and businesses. The 2017 Best Places to Work in Vermont list is made up of 45 companies with the final rankings for each category being announced at a special awards presentation in early spring 2017.

Check out this myChamplainValley article and the Best Places to Work in Vermont program for more information!


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Helpful Information