In 1950, the employees of General Electric in Burlington, Vermont organized a credit union where they could lend to and borrow from one another at rates better than those offered by commercial banks. Over time, that little financial cooperative has grown into one of Vermont’s largest and most innovative credit unions, and our commitment to providing people with the best possible value and experience has stayed true.
Near the end of 2001, we opened our doors to anyone in the community and expanded our commitment to include support for the non-profits that make Vermont a better place to live, work, learn, and play. Our employees are provided paid time off to volunteer at their favorite organizations, and funds are set aside each year for college scholarships, community events, and causes ranging from homelessness and disease prevention to hunger and animal welfare.
In an industry where success often seems to be measured solely by a company’s bottom line, we use data from two international outside organizations to gauge the satisfaction levels of our members and employees. These measures allow us to accurately identify in which areas we’re doing well, and where we can improve. Specifically, our strategic plan states we will achieve and maintain a:
Net Promoter Score (NPS) of 81 or Higher
The credit union uses the Net Promoter System to measure member satisfaction. Companies that provide world-class service routinely earn an NPS of 81.
(NorthCountry’s NPS as of June 2016: 71)
Gallup Q12 Overall Score of 4.4 (top 3% of employers worldwide) or Higher
Engaged employees provide the best service. Gallup’s annual employee survey poses 12 questions designed to gauge employee engagement.
(NorthCountry’s Q12 overall score for 2016: 4.32)
Want to know more about us? We’ve included information below that you might find interesting, or stop by any of our branches for a visit. Now that you know our story, we would love to hear yours!
The credit union holds its Board of Director election and annual meeting in the spring. All members are invited and encouraged to attend!
Board of Directors
The following members volunteer their time and knowledge by serving terms on the credit union’s Board of Directors:
Kathy Sweeten, Chair
Rachel Allard, Vice Chair
Steve Kirby, Treasurer
Frank Thompson, Secretary
Want to join the team? NorthCountry ranks among the top businesses worldwide for employee satisfaction. We offer a variety of career opportunities and typically promote from within. Benefits include:
- Paid time off
- Paid holidays
- Medical, dental and vision insurance
- Life and Disability insurance
- 401(k) with employer matching
- Employee training
- Wellness program
Email your resume to email@example.com or Submit an Application
We welcome the opportunity to learn more about non-profit organizations that make northern Vermont a better place for all of us. If you would like to know more about our parameters for giving and submit a request, please print out the Application Form and return it to our NorthCountry Cares Committee, which meets monthly.
NorthCountry’s “Can-Do” core values are the tenets that underlie every transaction, interaction, and decision – internally and externally.
Our training and mentoring ensure employees at all levels understand our corporate expectations, reflect superb judgment, and are empowered to do the right thing.
Our success is built on mutually beneficial relationships with our stakeholder groups and our reputation as a reliable, trusted provider of quality service, respect, and community support.
We provide and create convenient, affordable solutions that improve people’s lives and help them achieve their financial and life goals.
Our strategic plan aspires to provide a positive meaningful impact on our four stakeholder groups – our members, our community, our employees, and our volunteers. We will accomplish this through:
- Acquisition: Support growth by attracting new stakeholders to the credit union
- Development: Build quality relationships with the credit union’s stakeholders
- Experience: Provide the credit union’s stakeholders with a world-class experience