In 1950, the employees of General Electric in Burlington, Vermont organized a credit union where they could lend to and borrow from one another at rates better than those offered by commercial banks. Over time, that little financial cooperative has grown into one of Vermont’s largest and most innovative credit unions, and our commitment to providing people with the best possible value and experience has stayed true.
Near the end of 2001, we opened our doors to anyone in the community and expanded our commitment to include support for the non-profits that make Vermont a better place to live, work, learn, and play. Our employees are provided paid time off to volunteer at their favorite organizations, and funds are set aside each year for college scholarships, community events, and causes ranging from homelessness and disease prevention to hunger and animal welfare.
In an industry where success often seems to be measured solely by a company’s bottom line, we use data from two international outside organizations to gauge the satisfaction levels of our members and employees. These measures allow us to accurately identify in which areas we’re doing well, and where we can improve. Specifically, our strategic plan states we will achieve and maintain a:
Net Promoter Score (NPS) of 81 or Higher
The credit union uses the Net Promoter System to measure member satisfaction. Companies that provide world-class service routinely earn an NPS of 81.
(NorthCountry's NPS as of February 2017: 66)
Gallup Q12 Overall Score of 4.4 (top 3% of employers worldwide) or Higher
Engaged employees provide the best service. Gallup’s annual employee survey poses 12 questions designed to gauge employee engagement.
(NorthCoutry's Q12 overall score for 2017: 4.37)
Want to know more about us? We’ve included information below that you might find interesting, or stop by any of our branches for a visit. Now that you know our story, we would love to hear yours!
Community Service Awards 2017
To reward young people who have worked hard to make significant positive impacts in their community, we are pleased to offer the annual NorthCountry Community Service Award to be given up to 50 eligible graduating seniors each year. The award recipient receives $300, and $200 for their charity* of choice.
Do you know of or are a young person who would be a perfect applicant? Please review This Document for eligibility and requirement details.
Apply now! Requests must be received by March 31, 2017!
*NorthCountry Federal Credit Union does not contribute to labor, for-profit, religious, political, or advocacy groups. Private education, daycares, individuals, and organizations with missions that conflict with corporate guidelines are also ineligible.
The credit union holds its Board of Directors election and annual meeting in the spring. This event is open to the community and typically includes lunch and a fabulous guest speaker. Previous speakers have included Amy Van Dyken-Rouen, Jennifer Lim, and Matthew Luhn. Stay tuned for more details in Spring of 2018!View our Annual Report
Board of Directors
The following members volunteer their time and knowledge by serving terms on the credit union’s Board of Directors:
Kathy Sweeten, Chair
Rachel Allard, Vice Chair
Steve Kirby, Treasurer
Frank Thompson, Secretary
NorthCountry is one of Vermont's top ten employers*, and ranks among the top 4% of employers worldwide for employee engagement. We offer a variety of career opportunities, room for advancement, and a positive work environment. But don't just take our word for it! Here's a sample of feedback shared in an anonymous employee survey:
"Ample opportunity for advancement and career planning along with a relaxed corporate culture focused on an enjoyable work and member experience."
"Community, kind co-workers, excellent benefits."
"I feel valued. Management knows who I am and what I do here."
"NorthCountry has an open door policy which makes it easy to approach management. They allow employees to voice their opinion whether it's good or bad. I am comfortable speaking with every level of management. They have a generous time off policy and benefits package."
"They are flexible and supportive. It feels like a big group of friends working together to help other people."
- Paid time off
- Paid holidays
- Medical, dental and vision insurance
- Life and Disability insurance
- 401(k) with employer matching
- Employee training
- Wellness program
Interested in joining our team? Search for and apply to jobs with NorthCountry Here.
*Vermont Business Magazine, 2017
We welcome the opportunity to learn more about non-profit organizations that make northern Vermont a better place for all of us. If you would like to know more about our parameters for giving and submit a request, please print out the Application Form and return it to our NorthCountry Cares Committee, which meets monthly.
NorthCountry’s “Can-Do” core values are the tenets that underlie every transaction, interaction, and decision – internally and externally.
Our training and mentoring ensure employees at all levels understand our corporate expectations, reflect superb judgment, and are empowered to do the right thing.
Our success is built on mutually beneficial relationships with our stakeholder groups and our reputation as a reliable, trusted provider of quality service, respect, and community support.
We provide and create convenient, affordable solutions that improve people’s lives and help them achieve their financial and life goals.
Our strategic plan aspires to provide a positive meaningful impact on our four stakeholder groups – our members, our community, our employees, and our volunteers. We will accomplish this through:
- Acquisition: Support growth by attracting new stakeholders to the credit union
- Development: Build quality relationships with the credit union’s stakeholders
- Experience: Provide the credit union’s stakeholders with a world-class experience
Potential Merger with Granite Hills Credit Union Announced
NorthCountry Federal Credit Union has been selected by Granite Hills Credit Union to pursue a possible merger of their organizations, with NorthCountry as the continuing entity. The potential merger is contingent upon successful due diligence, regulatory approval, and an affirmative vote by the members of Granite Hills Credit Union. The Boards of Directors and management teams of both credit unions are supportive of a merger.
Frequently Asked Questions
- Why merge?
Combining the resources of both credit unions would create synergies to benefit all main stakeholder groups: members, employees, volunteers, and the community.
Post-merger, NorthCountry members would gain access to two additional branches, in Barre and Montpelier. These additions to NorthCountry’s Washington County branch network would improve member convenience and provide our members with access to two convenient, attractive, and accessible locations.
NorthCountry is proud to have been recognized as a top employer, and would provide Granite Hills employees with access to its valuable benefits program, as well as ample opportunity for professional development and advancement. NorthCountry would gain the opportunity to add Granite Hills’s highly talented and service-oriented staff to its team.
As NorthCountry employees, staff from Granite Hills would have the option of volunteering up to eight hours a year for a non-profit organization, and be paid to do it. Through efficiencies gained by a merger, NorthCountry could potentially invest even more in the non-profit organizations that contribute to the welfare and well-being of residents of Barre and Montpelier.
Integrating back office tasks would create efficiencies that could translate into better value for members of both credit unions.
- Would any branches be closed?
No, both Granite Hills locations would continue to operate as branches of NorthCountry. This would increase NorthCountry’s presence in Washington County to four locations: Barre, Berlin, East Montpelier, and Montpelier.
- Would any staff be laid off as a result of the merger?
No. All Granite Hills employees would be absorbed into NorthCountry, and additional staff would be hired by NorthCountry to support the demands created by the addition of 3,000 members.
- What would be the name of the credit union?
NorthCountry Federal Credit Union would be the continuing credit union.
- What is the timeline?
The potential merger is contingent upon the successful completion of due diligence. If you are a Granite Hills member, please watch your mailbox and email for important updates.
- Who should we contact if we have questions?
NorthCountry members should call (800) 660-3258. Granite Hills members should call (888) 996-5328.
Governor's Excellence in Worksite Wellness Award
Each year, the Vermont Department of Health, together with the Governor's Council on Physical Fitness and Sports, recognizes Vermont employers which promote a work environment that encourages and enables employees to improve overall health.
NorthCountry has been selected to receive the 2016 Governor's Excellence in Worksite Wellness Award! We have been working very hard to promote wellness within our workplace to keep our staff happy and healthy.
Best Places to Work in Vermont
NorthCountry was recently named as one of the 2017 Best Places to Work in Vermont! The eleventh annual list was created by Vermont Business Magazine, the Vermont Chamber of Commerce, the Vermont Department of Economic Development, the Vermont Department of Labor, the Society for Human Resource Management (SHRM) - Vermont State Council and Best Companies Group.
The statewide survey and awards program is designed to identify, recognize, and honor the best places of employment in Vermont, benefiting the state's economy, its workforce, and businesses. The 2017 Best Places to Work in Vermont list is made up of 45 companies ranked into small to medium and large employer categories. NorthCountry is proud and honored to announce we ranked #7 in the small to medium category!