Please use these temporary credentials the first time you log into your account:
User Name: Your 7-digit account number
Password: Last 4 digits of the primary account holder's SSN
The first time you log in, you will be prompted to select new credentials and register for e-statements.
FAQsCan I use online banking to send money electronically to family and friends, even if they bank elsewhere? Yes. Select "Popmoney" from the menu and follow the easy instructions. A small fee does apply.
Is Text banking available?
Register your phone within online banking, and then text any of these short commands to 454545:
BAL Current and available balances
LAST The last five transactions
BALALL Current and available balances for all of your accounts
Can I secure my NorthCountry mobile app with a fingerprint or eyeprint?
Yes, Touch ID and Eyeprint ID are available for most mobile devices. To activate them, open the app, and choose "Settings."
When I contact you, why do I have to answer security questions?
Our Member Resource Team is located in South Burlington and answers thousands of calls, chats, and emails every month. By taking the extra step to confirm your identity, we're doing our part to keep your information secure and your money safe.
What If I have problems accessing or setting up my online banking?
If you run into any issues, please contact us at our toll free number (800) 660-3258 during regular business hours. Our Member Resource Team is available between 8:00am and 5:30pm weekdays and 9:00am to 1:00pm Saturdays.