Contact Us

Chat With Us: From 8am to 5:30pm on regular business days and Saturday 9am to 1pm, use your computer keyboard to chat with a Contact Center Representative over a secure connection. Open a chat window here.

Email: Write to us at memberservices@northcountry.org. Before sending a message containing account information, personal identification information, or other information of a sensitive nature, please email us a request to register for the SecureWorks Message Center. Our Contact Center will explain how to proceed from there. As a safe alternative, please use our online chat service.

By Phone: Call us between 8am and 5:30pm weekdays and 9am to 1pm Saturdays at (800) 660-3258.

Call-24 Telephone Transactions: (800) 4CALL-24

By Fax: Information may be faxed to our Loan Department at (802) 864-9849 . Other faxes may be sent to (802) 264-6809.

After Hours Lost/Stolen Debit Card Hotline: (800) 528-2273

After Hours Lost/Stolen Credit Card Hotline: (800) 234-5354

PO Box 64709
Burlington, VT 05406
Routing #: 211691004
Phone #: (800) 660-3258
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