Contact Us

Chat With Us: From 8am to 5:30pm on regular business days and Saturday 9am to 1pm, use your computer keyboard to chat with a Contact Center Representative over a secure connection. Open a chat window here.

Email: Write to us at Before sending a message containing account information, personal identification information, or other information of a sensitive nature, please email us a request to register for the SecureWorks Message Center. Our Contact Center will explain how to proceed from there. As a safe alternative, please use our online chat service.

By Phone: Call us between 8am and 5:30pm weekdays and 9am to 1pm Saturdays at (800) 660-3258.

Call-24 Telephone Transactions: (800) 4CALL-24

By Fax: Information may be faxed to our Loan Department at (802) 864-9849 . Other faxes may be sent to (802) 264-6809.

After Hours Lost/Stolen Debit Card Hotline: (800) 528-2273

After Hours Lost/Stolen Credit Card Hotline: (800) 234-5354

Mobile Banking with Snap-e Deposit

User our free app to:

  • Check balances
  • Transfer Funds
  • Pay bills
  • Deposit checks
  • Find a branch
  • Locate an ATM
  • Contact us

Want to know how Snap-eDeposit works? Watch this short video for instructions. The first few times you use Snap-eDeposit, it may take a few days for your deposit to pass through our verification system and be credited to your account. Please call us at 1-800-660-3258 if you have any questions about the status of your deposit.

Text Banking

Use your mobile phone to access account balances and transactions -- anytime, anywhere! Text one of these short commands to 454545, and get the information you want, at no charge. (Your phone company's fees may apply.)

BAL — Current and available balances for your primary account
LAST — The last five transactions in your primary account
BAL ALL — Current and available balances for all the accounts you have with us

For Text Message Banking, log into Internet banking and look for the Mobile Banking & Alerts button to activate your phone


PO Box 64709
Burlington, VT 05406
Routing #: 211691004
Phone #: (800) 660-3258
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